Dealer of Excellence
"LEXUS OF LOUISVILLE IS A J.D. POWER 2020 DEALER OF EXCELLENCE FOR THE CUSTOMER SALES EXPERIENCE"
Louisville, KY March 30, 2020 - Demonstrating its commitment to exceeding customer expectations, Lexus of Louisville has been certified in the J.D. Power 2020 Dealer of Excellence Program, SM which recognizes a select number of vehicle dealerships throughout the United States that provide exceptional customer service.
"This certification sets us apart, especially coming from such an authority as J.D. Power," said Walter Weibel, General Manager, and Managing Partner at Lexus of Louisville. "In one way or another, everyone in this dealership contributes to making our customers happy, and every member of our team shares in this achievement."
Known for its "Voice of the Customer" research for 50 years, J.D. Power and, subsequently, its Dealer of Excellence Program help consumers identify leading retailers that will go the extra mile. According to J.D. Power, buying a vehicle is a significant financial transaction and can be stressful because there's so much information to digest. The Dealer of Excellence Program assists auto buyers who are looking for an exceptional dealership where they can confidently buy a vehicle. Certified dealers also benefit from leveraging the J.D. Power brand and promoting their dealership's commitment to an outstanding customer purchase experience.
Dealer of Excellence is an exclusive program and not all dealerships can qualify.
Those that do must pass a three-step process:
of eligible dealerships by nameplate based on each brand's performance in the
most recent J.D. Power U.S. Sales Satisfaction Index (SSI) Study. SM Thus,
proportionally more dealerships from top-performing brands can become
a J.D. Power Dealer of Excellence.
in key customer satisfaction areas consistent with measurements
found in the SSI Study.
exceed J.D. Power sales best practices. Those best practices include,
but are not limited to, listing vehicle inventory and pricing on the dealership
website; negotiating in an efficient and transparent manner; offering a
fair trade-in value, and presenting a clear and easy-to-understand
menu of finance and insurance products.
Lexus of Louisville is proud to represent the Lexus brand in the Louisville metropolitan area. Since opening their doors, Lexus of Louisville has kept a firm commitment to their customers. They pride themselves on offering a wide selection of vehicles at competitive prices, along with first-rate customer service in order to deliver an incomparable luxury automotive experience.